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FAQs
Everything You Need to Know About Hiring with Gold Standard Communications
What roles can I hire through Gold Standard Communications?
We specialize in providing remote administrative assistants, appointment setters, sales support, bilingual agents, and more.
How fast can you fill a position?
We typically fill roles within 3–5 business days, depending on the requirements.
Are candidates pre-screened?
Yes, all our professionals are thoroughly vetted, interviewed, and assessed before placement.
Can I request part-time or full-time staff?
Absolutely. We offer flexible staffing solutions tailored to your business needs.
What if a hire doesn’t meet expectations?
We offer quick replacements within the initial period at no additional cost.
Do your reps handle both phone and chat?
Yes, our bilingual reps are trained for voice, live chat, and email support.
Can I get 24/7 support coverage?
We offer flexible schedules, including night shifts and 24/7 coverage depending on your needs.
Are your agents fluent in English and Spanish?
Yes, many of our representatives are bilingual and fluent in both English and Spanish.
Can I monitor the quality of calls or chats?
Yes, we provide regular reports and allow call/chat reviews based on your preferences.
Is training included for support reps?
We onboard all reps based on your brand voice and specific processes.
How does your hiring process work?
We understand your needs, source talent from our pool, handle interviews, and support onboarding.
How are candidates matched to my business?
We use a proprietary vetting system to align skills, language, and personality with your brand.
Do I need to train the new hires?
We provide initial orientation, and we can work with your internal team for process-specific training.
What if I need to scale my team quickly?
We’re equipped to handle bulk hiring and scale your team fast with quality assurance.
How involved will I be in the hiring process?
You can be as hands-on or hands-off as you like—we adapt to your workflow.
Where are your team members based?
Most of our team is based in Puerto Rico, fluent in English and Spanish, and aligned with U.S. work culture.
What industries do you serve?
We serve a wide range—healthcare, eCommerce, real estate, B2B services, and more.
Is there a contract or commitment period?
We offer both month-to-month and longer-term contracts depending on your preference.
How is billing handled?
You’ll receive a transparent monthly invoice with no hidden fees.
Why choose Gold Standard Communications?
We combine U.S. cultural alignment, bilingual talent, fast turnaround, and ongoing support.
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